Logistics

Delivery & freight

Hay is bulky and heavy, so freight is a real part of the cost. Here is exactly how it works.

How it ships

Small squares travel strapped and wrapped on pallets via LTL carrier. Large squares and round bales move by flatbed, which needs a tractor or telehandler at your end to unload. Small-animal bundles ship by parcel.

Cost

A flat delivery rate is applied at checkout and shown before you place the order. Orders above the free-freight threshold ship at no charge within the lower 48. Alaska, Hawaii and Canada are quoted individually — send an enquiry first.

Timing

Order confirmed by phone or email within one business day.
Palletised LTL: typically 3–7 business days in transit.
Flatbed loads: scheduled to an agreed window, usually 5–10 business days.

What you need on site

For LTL, a hard standing the truck can reach and someone to sign. Liftgate service is available on request. For flatbed loads you must have your own means of unloading — drivers do not carry equipment.

If a load arrives wet or mouldy

Photograph it before it comes off the truck and contact us the same day. We replace or refund affected bales, no argument. This almost never happens, but when it does it is on us.