Terms of sale

Orders

Placing an order through this site is an offer to buy, and reserves the lots in question. A contract is formed when Heartland Hay Supply confirms the order and the freight window. Nothing is charged at checkout; we invoice on confirmation.

Pricing

Prices are per bale, bundle, pallet or ton as stated on each listing, exclusive of tax where applicable. All line prices are recalculated against our database when the order is placed, so the price we invoice is the published price at that moment.

Availability

Hay is a seasonal crop. Where a lot sells out between your order and our confirmation, we will offer the nearest equivalent or cancel the line at no cost.

Delivery

Delivery estimates are estimates. Risk passes on unloading. For flatbed loads you are responsible for providing suitable access and unloading equipment; failed deliveries caused by inaccessible sites may be rechargeable.

Returns

We do not accept returns of opened or fed hay for biosecurity reasons. Loads that arrive wet, mouldy or materially not as described will be replaced or refunded where reported with photographs on the day of delivery.

Liability

Our liability for any order is limited to the value of that order. Feeding decisions are yours; published analyses are provided as information, not as veterinary or nutritional advice.