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Frequently asked
Cuts, storage, feeding rates, freight and returns.
What's the difference between first, second and third cut?
First cut is coarser and stemmier with more seed head — good value, higher fibre. Second cut is finer and leafier with more protein. Third cut is the softest and richest, and is usually fed as part of a ration rather than free choice.
Timothy, orchard or bermuda — which do I need?
All three are grass hay in the 8–12% protein range, so the choice is mostly about stem and palatability. Timothy is the standard for horses in light to moderate work. Orchard grass is softer and a little higher in protein, which helps with picky eaters. Bermuda is finer-stemmed and the most economical per ton for pasture feeding.
How much does a bale weigh?
Small squares are typically 20–27 kg, large squares 300–350 kg and 4x5 rounds around 450–500 kg. The exact weight for each lot is on its product page.
How should I store it?
Off the ground on pallets, under cover, with air moving around the stack. Hay baled dry will hold its colour and feed value for well over a year stored that way. Stacked on bare concrete in a damp shed it will mould from the bottom up.
Do I need an account to order?
No. Checkout is guest-only. You give us a delivery address and a contact number, and we email you a private link to your order that you can reopen any time.
When am I charged?
Placing an order reserves your lots — nothing is charged on the site. We confirm the freight window and invoice from there.
Can I return hay?
We don't take returns on opened or fed hay for biosecurity reasons. If a load arrives wet, mouldy or not as described, photograph it on the truck and contact us the same day and we'll replace or refund it.
Do you deliver outside the US?
Not through the website. Send a bulk enquiry with your port or destination and we'll quote it.