Legal
Privacy
This is a starting point, not legal advice. Have it reviewed before you trade.
What we collect
There are no customer accounts on this site. When you place an order we collect only what is needed to fulfil it: your name, email, phone number, delivery address, any company name and the notes you leave. We also keep the contents and totals of the order itself.
What we don’t collect
No passwords, no stored payment details and no customer login history — because there is nothing to log in to. Your cart lives in your own browser and is never sent to us until you check out.
How it’s stored
Order data is held in a Supabase Postgres database with row level security. Order records are not publicly readable; the private link in your confirmation email is the only non-staff route to your own order, which is why that link should be treated as confidential.
Who sees it
Heartland Hay Supply staff, and the carriers who need an address to deliver to. We do not sell or rent personal data.
Your rights
Contact us to request a copy of what we hold about you, a correction, or deletion of your records once any open order is complete and our tax retention obligations have lapsed.